Privacy Policy

Last Updated: December 22, 2025

At MACH Therapy, we are committed to protecting the privacy and security of your personal and health information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and when you receive treatment at our clinics in Washington and Oregon.

As a healthcare provider, we adhere to the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws regarding patient privacy.

1. Information We Collect on Our Website

Non-Personal Information (Cookies & Analytics)

Our website collects limited, non-personal data to help us improve user experience. We use Google Analytics to track usage patterns. This service may collect:

• Your IP address (anonymized where possible).

• Browser type and operating system.

• Pages visited and time spent on the site.

• Referring websites.

This information is aggregated and does not identify you personally. We use it solely to understand how visitors use our site and to improve our services.

Personal Information

We do not collect personal health information (PHI) directly through the public-facing areas of this website unless you voluntarily submit it (e.g., via a contact form). Please do not submit sensitive medical information through standard email or unsecured website forms.

2. Patient Intake & Health Information (HIPAA Notice)

When you become a patient at MACH Therapy, we collect detailed personal and health information to provide you with physical therapy services. This section serves as our Notice of Information Practices.

How We Use and Disclose Your Health Information

We may use and disclose your medical information for the following purposes:

• Treatment: We record your symptoms, diagnoses, and treatment plans to determine the best course of care. We may share this information with other providers (e.g., referring physicians) involved in your care.

• Payment: We use your information to bill you, your insurance company, or third-party payers. This includes sharing diagnoses and procedures to substantiate medical necessity.

• Health Operations: We may use your records to assess care quality, improve our services, and for training purposes.

• Business Associates: We may share information with contracted services (e.g., labs, transcription services) that assist us. All business associates are required to safeguard your information.

• Notifications & Family: We may use information to notify a family member or personal representative responsible for your care about your location or condition, based on our professional judgment.

• Required by Law: We may disclose information as required by law to public health authorities, law enforcement, the FDA (regarding product safety), funeral directors, or organ procurement organizations.

• Worker’s Compensation: If your treatment is related to a work injury, we may disclose information to your employer, case manager, payer, or attorney as required by law.

Your Health Information Rights

Although your physical health record belongs to MACH Therapy, the information contained within it belongs to you. You have the right to:

• Inspect and Copy: Request to see and obtain a copy of your health record (45 CFR 164.524).

• Amend: Request corrections to your health record if you believe it is incorrect (45 CFR 164.528).

• Restrict: Request restrictions on how your information is used or disclosed (45 CFR 164.522).

• Accounting of Disclosures: Request a list of times we have shared your information for reasons other than treatment, payment, or operations (45 CFR 164.528).

• Confidential Communications: Request that we communicate with you by alternative means or at alternative locations.

• Revoke Authorization: You may revoke prior authorizations to use/disclose your health information, except where action has already been taken.

To exercise these rights, please contact our Privacy Officer at admin@machtherapy.com.

3. Financial Agreement & Insurance

By seeking treatment at MACH Therapy, you agree to the following financial terms:

• Insurance Billing: We will bill your insurance provider as a courtesy. You must provide a current insurance card and ID.

• Authorization: You authorize direct payment of insurance benefits to MACH Therapy.

• Responsibility: You are responsible for all charges not covered by insurance, including deductibles, co-pays, and non-covered services. Co-pays are due at the time of service.

• Referrals/Scripts: If you elect "Direct Access" without a physician's referral, you accept financial responsibility if your insurance denies payment due to lack of medical necessity.

• Past Due Accounts: Accounts referred to collections will be subject to interest (18% per annum), collection fees (up to 50%), and attorney fees.

• Cancellation Policy: Failure to cancel an appointment at least 24 hours in advance may result in a No Show/No Call fee of up to $100. This fee is not covered by insurance.

4. Communication Consent

By providing your contact information, you expressly authorize MACH Therapy and its service providers to contact you regarding your account, appointments, or services.

• Methods: We may contact you via telephone (including wireless numbers), text messages, or email.

• Automated Systems: This may include pre-recorded voice messages or automatic dialing systems.

• Opt-Out: You may opt out of text or email communications at any time by notifying front desk staff, using the "unsubscribe" link in emails, or replying "STOP" to text messages.

5. Non-Discrimination Statement

MACH Therapy does not discriminate based on age, race, color, sex, religion, ancestry, national origin, handicap, or organizational affiliation. We comply with Americans with Disabilities Act (ADA) requirements. If you require accommodations (interpreters, vision/hearing aids, etc.), please inform us prior to your visit.

6. Changes to This Policy

We reserve the right to change our privacy practices and this notice. Changes will be effective for all protected health information we maintain. If our practices change, we will update this page and notify you during your next visit.